Subject: English Language Test - Manpreet Barar
From: Manpreet Barar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 06:14:40 -0400

| | Foreign Language Screening Test

Name | Manpreet Barar    /  (+91) 8077745834    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We received a query from you for the status of your order. We would like to inform you that your order was shipped by us and handed over to the courier company on the same day when your order was placed.

However, we regret to inform you that your address as per the order was wrong or incomplete due to which it has not reached you yet. Hence , we request you to provide us the correct mailing address as a response to this email.

In case you still have some issue, you can reply to this mail as a response. Thanks and regards,

Yours Sincerely,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are really sorry to hear about the issue that you are going through. We, Homebox team , assure you that your issue will be resolved as soon as possible.

We request you to kindly forward us some images of the cabinet with which we can process your request for replacement. Once the images are mailed to us , within 2-3 days the cabinet will be replaced.

Thank you for reaching out to us, customer satisfaction is our top priority.

Thanks & regards
Homebox Team

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