Subject: English Language Test - Aditi Bajpai
From: Aditi Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 06:01:04 -0400

| | Foreign Language Screening Test

Name | Aditi Bajpai    /  (208006) 8299496591    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Good evening sir/mam, its aditi bajpai from babyshop.com our delivery executive tried to reach you but was unable to deliver it due to incorrect delivery address and he was unable to reach you out today, so we will again get in touch with the delivery person and will get your parcel delivered to you by tomorrow. Thank you for getting in touch with us have a good day.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello sir/mam, its aditi bajpai this side ,I recently received a mail from you regarding to a complaint for replacement of the tv cabinet as it have too many scratches on it, so looking forward in this matter our team came across with the solution that we will replace it with a new one without any new charges . I hope you are good with this. Thank you for investing your precious time with us. Have a good day.

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