Subject: English Language Test - Aditi Bajpai
From: Aditi Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 06:00:58 -0400

Foreign Language
Screening Test

Name

Aditi
Bajpai    /  (208006) 8299496591    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good evening sir/mam, its aditi bajpai from babyshop.com our
delivery executive tried to reach you but was unable to deliver it due to
incorrect delivery address and he was unable to reach you out today, so we will
again get in touch with the delivery person and will get your parcel delivered
to you by tomorrow. Thank you for getting in touch with us have a good
day.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir/mam, its aditi bajpai this side ,I recently received a mail from you
regarding to a complaint for replacement of the tv cabinet as it have too many
scratches on it, so looking forward in this matter our team came across with the
solution that we will replace it with a new one without any new charges . I hope
you are good with this. Thank you for investing your precious time with us. Have
a good day.