Subject: English Language Test - Barsa Mohanty
From: Barsa Mohanty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 05:23:50 -0400

| | Foreign Language Screening Test

Name | Barsa Mohanty    /  (91) 9560203331    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

I hope you are doing well. As I can see your order is already out for delivery. Our executive is calling you repeatedly after arriving at your given location but you are asking him to come on another address.

I would like to inform you that our executive will deliver your courier at the same address which is updated by you. If you have updated a wrong address then please mail us your correct address we will update the same.

As per our company protocol if your courier is delivering in a wrong address which is updated by you then you will have to cancel your order for which cancellation charges will be applied on your next order.Please place a new order.

If there is another queries please contact us at www.livesales.com.

Be safe!!

Thank You
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We do really apologize for the same. We hope you are doing well. I have registered a complaint regarding the same, please provide us the time slot when you need this to be fixed.Our executive will go there and fix this for you. As a compensation we are giving you 25% discount on your next order.

If there is any other inquiry please contact us at WWE.livesalesman.com.

Be Safe!!!

Thank You
Livesalesman

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