Subject: English Language Test - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 05:11:22 -0400

Foreign Language
Screening Test

Name

Sandeep
Kumar    /  (+91) 9720392965    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir/Madam,

We are sorry for your inconvenience. As we are looking at the status of your
order, it is already shipped by us, and handed over to courier company on the
same day when order was placed. The courier tried to deliver your order to you
but it is not delivered because of wrong address. You can contact to courier
service through call or mail ([email-masked] / +123456789)  and give them
your proper right address so that they can deliver your product to you. If you
still face any problem then you can feel free to contact us.Have a good day.

Thank you for shopping with babyshop.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Sir/Madam,

We are sorry for your inconvenience.

We assure that you will be fully supported.

As per your concern your product that is a TV Cabinet has too many scratches
after the installation in your house. We request you to please share some
pictures of your product with us. You can send those pictures by mail at
[email-masked]. We will share those pictures with our team and we will take
whatever steps are necessary regarding this. If it is found that it has happened
from the side of the team, then we will replace your product and give you a new
product.

Regards,

Homebox Team