Subject: English Language Test - Muskaan Jagya
From: Muskaan Jagya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:38:19 -0400

| | Foreign Language Screening Test

Name | Muskaan Jagya    /  (95998) 05279    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
As per your request, we looked into the concern
The order has been shipped on "date".The delivery was attempted but failed due to the address being wrong. Please place another order with the same product (s) ensuring correct address. We will cancel the initial order from our side and initiate a refund if you have already paid for the order.

Thanks&Regards
(Name)
(Post)
(Contact info)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Accept our sincere apology. We will send a personnel to look into it. Accordingly we would require want a video(if any) of opening the product which would help us verify that the product was damaged before it reached.
We are hoping to resolve and atone for the inconvenience.

Thanks & Regards
(Name)
(Post)
(Contact info)

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