Subject: English Language Test - Mohit Kumar singh
From: Mohit Kumar singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:23:47 -0400

| | Foreign Language Screening Test

Name | Mohit Kumar singh    /  (0571) 8077022164    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (Frist name here),

I'm sorry for the trouble you caused, I just checked and found out that the address you have generated is wrong, so mail me your correct address and number, I will generate it and will make sure that your product will reach you as soon as possible. Hope you've had a lovely day!

With delight,
Mohit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi (Customer's name),

Thank you so much for reaching out! I am so sorry to hear about the TV Cabinet, I went ahead and sent you out a replacement. Please let me know if there is anything else I can help you out with.

Thank you

sincerely
Mohit

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