Subject: English Language Test - Anvesha Jaiswal
From: Anvesha Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:12:04 -0400

| | Foreign Language Screening Test

Name | Anvesha Jaiswal    /  (+91) 790542634    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,
The courier is yet not delivered because the delivery adress which you had given is wrong so kindly fill the correct address and give us few days time so that we could deliver it in the right place.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ma'am/sir
We have registered your complain our employee will get to you and look into the matter and we will replace the unit as soon as possible.
Sorry for the issue.
Thank you

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