Subject: English Language Test - Vaishali Singh
From: Vaishali Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:06:00 -0400

| | Foreign Language Screening Test

Name | Vaishali Singh     /  (+91) 6200181668    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,

This is in response to the concern about the status of your parcel that we received. Your order placed on dd/mm/yy with reference id: ....., was shipped by the Babyshop company on the day you placed your order. It is still on it&#039;s way to reach your location you mentioned anytime at your doorstep.

But the issue with the parcel not reaching your locale is that the address you&#039;ve mentioned for the delivery seems inappropriate or needs to be re-checked. Kindly confirm your correct address for the delivery since the courier team is unable to trace your exact location. Kindly re-confirm your current address with proper landmarks so that your parcel reaches you as soon as possible without much delay.

I am sending you the contact number of the delivery person kindly help him with the details to trace your correct residential address. We are extremely sorry for the inconvenience caused. Your parcel is out for delivery from the company and will be very soon delivered at your address.

Thanks&amp; Regards,

Vaishali Singh
Customer Support Executive at Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

We are extremely sorry for the delay and inconvenience caused to you. Your complaint regarding the replacement is still in quick process. The comapny assures you of the unit's replacement very soon within a week's time. Our team members will soon connect and would contact you via call. We would replace the installed TV Cabinet by next week positively.

We really appreciate your patience and trust on our company.

Thanks for cooperating with us!

With regards,

Homebox Team

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