Subject: English Language Test - Shivam Chaudhary
From: Shivam Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:58:00 -0400

| | Foreign Language Screening Test

Name | Shivam Chaudhary    /  (91) 9720293334    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ABC,

Thanks for reaching out. Hope you are doing well and staying safe!

Sorry for the inconvenience caused to you.

I see that your order has yet not delivered. The courier tried to deliver the order but as per the courier there iss address mismatch.

I request you to please reply on the same mail with the correct address so that we can update it with courier.

Hope this helps!

Happy Shopping!

Thanks!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thanks for writing to us. Hope your are doing well and staying safe!

Please accept our sincere apology.

We will be sending the representative at your address so that he can verify the cabinet and uninstall it and thereafter same new product will be delivered to you.

Hope this helps!

Thanks!
Homebox Team

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