Subject: English Language Test - Ranjan Sethi
From: Ranjan Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:57:03 -0400

Foreign Language
Screening Test

Name

Ranjan
Sethi     /  (91) 8376940540    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

I am Ranjan sethi, customer support executive .

Thank you for writing to us.

We are sorry for your inconvenience. Our delivery man tried to deliver the order
on given address but your's addrees as per given courier was wrong. So please go
through you address and make the relevant changes.

We will try deliver your order as soon as possible.

We thank you for helping us improve our service and trust in us.

Please feel free to write us for any further assistance .

Thank you

Ranjan sethi

Customer support executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear customer

I am Ranjan sethi, customer support executive .

Thank you for writing to us.

We are sorry that you had to experience this.I registered your query. I am
following up with my team to ensure you query will be resolved in 24 hours.

We thank you for helping us improve our service and trust in us.

Please feel free to write us for any further assistance .

Thank you

Ranjan sethi

Customer support executive