Subject: English Language Test - Nikita Jain
From: Nikita Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:44:38 -0400

| | Foreign Language Screening Test

Name | Nikita Jain    /  (72068) 75385    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings!
We are really sorry for the inconvenience faced by you.According to our system updates, Your order was delivered to the address provided to us.Now,What you can do is, just put the return request of the order placed by you. We will pick it up from the address where the order was placed and then you can again order that product. Kindly Provide us with the correct address this time.We will deliver your product as soon as possible.We’d also like to make it up to you by offering a 15% discount on your next purchase. Here’s a link to the coupon code.
Once again, I apologize for our failure to serve you well.Thankyou for letting us know. Your feedback is valuable to us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings!
I sincerely apologize for the problem caused to you. I understand your situation.Your product has no replacement and return policy which you might have checked before placing the order.But to resolve your issue, what we can do is,we can get those scratches repaired for you.One person from our installation team will visit you to clear those scratches.If you have further queriea, Please feel free to reach us.
Once again, I apologize for the discomfort.Thankyou for your feedback. Your feedback is valuable to us.

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