Subject: English Language Test - Mohammad Suhail Ansari
From: Mohammad Suhail Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:42:07 -0400

| | Foreign Language Screening Test

Name | Mohammad Suhail Ansari    /  (+91) 9555478836    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Afternoon,

This side is the Customer Service Executive from the store,where you have done Onlineshopping.We're pleased that you have ordered the hand bag from our website,as this was the 50th order by you to our website,we tried to deliver the order as soon as posible and even the order was handed to the courier company the same day when the order was placed.We tried reaching you buy we weren't able to do so.
Unfortunately I would like to inform you that the courier company was not able to deliver your order,as the customer's address as per the courier was wrong.

So please let us know the valid address for delivery,as we need to make delivery arrangements as soon as possible.

Thanking You

Regards,
Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Afternoon,

This is XYZ,team Customer Services from the outlet you have purchased a TV Cabinet last week.First of all I would like to apologise on behalf of my team as you have waited for so long as you waited for so long just because of my team.I ensure you this would not be repeated from the next time.

Thanking You

Regards
Customer Service

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