Subject: English Language Test - Archana Singh
From: Archana Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:29:07 -0400

| | Foreign Language Screening Test

Name | Archana Singh    /  (908) 2479371    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from cherry e-commerce
I hope you're doing fine , as per the address provides by you is not available and we aren't able to deliver it, I request you to kindly provide us an alternative address you want your order to be delivered we sincerely apologise for the delay .
We promise you to deliver the package as soon as possible thanks for cooperating with us and being patient.

Have a nice day .
Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul ,
Greetings from cherry e-commerce

As per your complaint there are some scratches on the tv and we sincerely apologise for that, as you requested for the new model our team will be connecting you in the evening regarding the situation , you can provide them details regarding which model you want and it will be delivered to you address as soon as possible ,
Till then I request you to be patient
Thank you for being cooperative with us we appreciate your assistance

Regards

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