Subject: English Language Test - Manish prashar
From: Manish prashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:28:43 -0400

| | Foreign Language Screening Test

Name | Manish prashar    /  (+91) 9991159747    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir

We are sorry to hear that your product has not delivered yet but this is to inform you that our vendor tried to reach you several times but he was not able to find your address .
Kindly update your address so we can deliver your product as soon as possible.

Thank you
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir

I understand your frustration.The product you got has several scratches .
This problem can be dye to mishandling of product.  We are not know for such defected products but we will provide a replacement for it.
We just need some photos so we can follow the procedure and solve your problem.

I hope you are satisfied  with our response.

Thank you
Customer service representative

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