Subject: English Language Test - Prachi Khatri
From: Prachi Khatri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:28:43 -0400

| | Foreign Language Screening Test

Name | Prachi Khatri    /  (91) 9999885970    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I am sorry to hear you have not received your parcel and if we cannot locate it, we will of course refund your money for this order.please could you check some things on your end first.
Verify your address

Sincerely
Signature

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I’m sorry for your experience with our team. I can understand how frustating it must have been to be expecting good productand receive damaged product.

After looking into the issue, i’ m pleased to be able to offer you the following options:
Option 1
Option 2
Option 3

I’ll take your lead on how to proceed from here, but i hope one of these solutions will help make up for the challenges you,ve experienced.

Sincerely

Signature

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