Subject: English Language Test - Ayush Rawat
From: Ayush Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:25:13 -0400

| | Foreign Language Screening Test

Name | Ayush Rawat    /  (91) 8130013668    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ:

Thank you for reaching out to us regarding the status of the order.

As per the courier company the address you mentioned is incorrect.
I request you to confirm the same and also provide a landmark so that this time the product can be delivered.

Incase the query is unresolved, you can reach out to us anytime.

Regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

This in very unfortunate but I am right here to help.
I request you to kindly share the photographs of the scratches on the cabinet, and as soon as you do that I will send the staff to fix it or will get it replaced for you.

Thank you for reaching out to us, waiting for the photographs and would be happy to help.

Regards
ABC
Homebox Team

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