Subject: English Language Test - Rohit. Gupta
From: Rohit. Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:24:58 -0400

| | Foreign Language Screening Test

Name | Rohit. Gupta    /  (0562) 6395694944    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,  Gud afternoon sir,
This side Rohit  Gupta. I am customer  executive  manager  in baby shop company
I have been checked your statues  but due to certain  network  issue I have been received  this statue in our company today.
So I am very apologize  to this mistake  which  has been happen in our company..
I really believe  to you it will not be occur  in future..

Thanku

Best regards
Rohit gupta

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mam.
The companies has been received  your query  email and now we all are try to resolve your problem today  till evening
As per company  guideline  we can change your effect product  and given better services to our customer
.
Best regards
Rohit gupta
Customer executive

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