Subject: English Language Test - Swan Maan
From: Swan Maan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:24:50 -0400

| | Foreign Language Screening Test

Name | Swan Maan    /  (91) 7838705949    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
You have ordered a hand bag 14 days ago. The order is been shipped from us.
And at the same day it's has been out for delivery from our courier partner. I request you to provide the correct address details to our team. So, you can get your order without any issue.
Thanks for contacting customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
You have submitted the complaint on your order tv cabinet. That been scratched by our executive. You can get the replacement if the product is cracked or dented in this case you can't recive the replacement return from our side
Thanks for contacting us

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