Subject: English Language Test - Niraj Kumar
From: Niraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:21:44 -0400

| | Foreign Language Screening Test

Name | Niraj Kumar    /  (+91) 9717133574    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,

Greetings from Babyshop,

We understand your concern, regarding your Order status. Please be assured we will surely assist you with your concern.

With regards to your concern we would like to inform you that the order placed by you with order I'd - 123456 on 30. May. 2021 has been successfully shipped by us. Your order was handed over to our courier parter the same day it was ordered without any delay.

Our courier partner tried to deliver the product to the mentioned address - House no. 507, Shivalik homes, Uttar Pradesh, 203207 but it could not be delivered as the address entered was wrong.

So we request you to kindly reply to the same mail with correct address details so that our courier partner can deliver the product at the earliest.

We hope with the above mentioned information we were able to assist your concern related to your order status.

However, if you have any other concern related to your order do let us know we would be more than happy to assist you.

Regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings from Homebox

We understand your concern related to TV cabinet. Please be assured we will surely assist you with your concern.

With regards to your concern, we would like to inform you that at Homebox we value our customers. Your request for the replacement of the product has been highlighted to our concerned team. Our team will contact you within 24 hours and will do the needful.

If you have any other concern fo let us know we will be glad to assist you.

Regards,
Team Homebox

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