Subject: English Language Test - Priyanka Gupta
From: Priyanka Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:20:52 -0400

| | Foreign Language Screening Test

Name | Priyanka Gupta     /  (+91) 9319047108    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We are sorry for the inconvenience , we had a word with the courier service regarding the delivery and was informed that the address was wrong . Please confirm the address once again we’ll try and make the delivery as soon as possible.
Thank you
Customer service representative
Priyanka

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
We are sorry about the inconvenience, We will surely look into this matter and will try to get resolved as soon as possible for us. I will get back to you once the replacement is confirmed.
Thank you
Customer service representative
Priyanka

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