Subject: English Language Test - Atul Jha
From: Atul Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:15:38 -0400

| | Foreign Language Screening Test

Name | Atul Jha    /  (0) 8383847702    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

This is the response regarding your querry to know about the status of your order.

After checking the details of your order i found that the address given by you is not correct and thereby i request you to please send me your correct address again so that i will update and thereby you will get you delivery within the given time.

Thankyou for your support.
Keep ordering.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I forward your request, our team will soon get in touch with you.
And after enquiring the product we will definately take appropriate actions.

Thankyou.
Keep shopping.

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