Subject: English Language Test - vikas dogra
From: vikas dogra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:12:00 -0400

| | Foreign Language Screening Test

Name | vikas dogra    /  (91) 8447199002    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings Mr customer,
Thank you for contacting us regarding your order. We apologize for this inconvenience. As per the updated status, the order was shipped by us and handed over to the courier company the same day when the order was placed. The courier tried to deliver the order to your address but unfortunately status is showing an incorrect address. We would like to request you to please update your address with us, so we can provide the same information to the courier company and you will receive your order as soon as possible. We appreciate your time and patience with us
Regards
company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings Mr customer,
This mail is regarding your concern with the TV cabinet you received last week. As we checked the details of your order, we apologize for this inconvenience caused to you. We have already raised your concern with the TV cabinet manufacturing company.  As per our policy, you are eligible for the replacement within 5 days of the installation. Your TV cabinet unit will be replaced with 2 to 3 days of this mail. We would like to request you to please share the picture of the scratches on our e-mail address, so we can send the same to the manufacturer. We appreciate your time and patience with us.
Regards
company name

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