Subject: English Language Test - Subhranshu Kumar Sahoo
From: Subhranshu Kumar Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:10:07 -0400

| | Foreign Language Screening Test

Name | Subhranshu Kumar Sahoo    /  (91) 9937560791    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Kindly update your deliver address correctly, then we can deliver your product on your address.

Thank you
Subhranshu Kumar Sahoo
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr.Abdul,
We are very sorry that you had to experience this.
I am following up with my team to ensure you return the order in the next 24 hours, then we will give your money back to your bank account.

Thank you
Subhranshu Kumar Sahoo
Customer support executive

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