Subject: English Language Test - Milan upadhyay
From: Milan upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:06:14 -0400

Foreign Language
Screening Test

Name

Milan
upadhyay    /  (81265) 02960    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir,

Apologies for the inconvenience caused.

I checked with the online store and they updated that they had already sent the
order to your registered location. However, as paer a response from the courier
partners, the address is showing to be incorrect.

I request you to please update your adress again with us so that the order can
be sent to you in time.

I again apologize for the delay and inconvenience this may have caused.

Awaiting your response.

Regards,

Name

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

I apologize for the inconvenience caused.

I have updated your response to the delivery partners about the scratches on the
cabinet and we are actively looking into it. If the unit is old/already used,
please go to the site where you have placed the order and put in your request
for replacement and also provide the reason for the same as it would speed up
the process.

I will check again from my end if anything can be done prior to replace the
unit.

Again apologies for the inconveniences this may have caused.

Regards,

Name