Subject: English Language Test - Shubham Verma
From: Shubham Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 02:53:47 -0400

| | Foreign Language Screening Test

Name | Shubham Verma    /  (91) 8896922657    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | If your tracking number shows that there was an exception or delivery failure, please immediately contact your station team/post office directly to resolve the issue and correct the customer address if pin code is same otherwise customer have to place new order with updated pin code.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | First of we have to check what is the return window is that product is within a return window then we replace it other wise after the return window expired towards policy we can do nothing about the damages customer have to brand customer service.

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