Subject: English Language Test - Chirag Sahni
From: Chirag Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Jun 2021 06:13:11 -0400

| | Foreign Language Screening Test

Name | Chirag Sahni    /  (+91) 9713319200    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I am sorry for the mix-up about your order, hand bag, The product was shipped on time. However, It was being delivered on time but the registered address is wrong and our delivery man is unable to reach you.

I would like to request you to please re-enter and correct your address to get the product on time.

Sincerely
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We are very sorry that the product didn't turn out as expected
We take full responsibility for the issue. Our team will come by evening today and will replace the TV.
Thank you for let us know your problem.
Hopefully, this will address your problem. Do not hesitate to contact us if you have any additional feedback.

Sincerely
Customer care executive

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