Subject: English Language Test - mohammed Rahil arif
From: mohammed Rahil arif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 30 May 2021 18:02:11 -0400

| | Foreign Language Screening Test

Name | mohammed Rahil arif    /  (+91) 8904442569    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued customer,

Greetings of the day...!!

We apologies for inconvenience caused, The courier company tried to deliver the product to your address but unfortunately your delivery address is wrong as per the courier company.

I kindly request you to send us your updated delivery address so that we can deliver your product as soon as possible.

Thanks/Regards,
xyz.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings of the day..!!

I understood the situation, I will ask our team to visit your home for the inspection if possible we will try to replace the TV cabinet.

Kindly advice us the day and time when our team can visit your home for the inspection.

Thanks/Regards,

Homebox Team.

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