Subject: English Language Test - Rakhshanda Mahpara
From: Rakhshanda Mahpara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 05:50:30 -0400

Foreign Language
Screening Test

Name

Rakhshanda
Mahpara    /  (110025) 8287627293
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

A customer
Ordered a handbag From our online store 14 days back. The ordered was shipped by
us and handed over to the courier company within 24Hrs when the order was
placed. The courier tried to deliver the order to the customer, but the
customer's address as per the courier was wrong. The customer is contacting us
to check the status of his order.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

I purchased a TV cabinet  from you last week,
and your team installed in this morning in my house. After your team left i
notice that the cabinet has too many scratches on it.

I want the unit to be returned and replaced with the new unit or give me my
money back.

Abdul