Subject: English Language Test - ARGHYA DUTTA
From: ARGHYA DUTTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 01:55:15 -0400

| | Foreign Language Screening Test

Name | ARGHYA DUTTA    /  (91) 9899145944    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings from babyshop.com.

This has reference to email communication to check the status of your ordered hand bag.

FYI our courier team has tried several times to deliver the order as per your given communication address. But they failed to deliver due to wrong address.

You can update your address via email [email-masked] or calling to our customer care number xxxxxxxxxx.

For any further information feel free to  call our toll free number xxxxxxxxxx.

Sincerely,
Arghya Dutta
Customer support executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Greetings from babyshop.com.

This has reference to email communication for your purchased unit to be returned and replaced with a new unit or give me your money back.

We regret we are unable to process the aforesaid request based on email request.

Kindly note the same is done to safeguard the interest of the customer and we hope you would appreciate the same.

For single mode of operation, you can now return the product from your account return section tab made in our website babyshop.com.

For any further information feel free to  call our toll free number xxxxxxxxxx.

Sincerely,
Arghya Dutta
Customer support executive
babyshop.com

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