Subject: Arabic Language Test - Maaz Galaleldin obaid
From: Maaz Galaleldin obaid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 12:35:08 -0400

Foreign Language
Screening Test

Name

Maaz
Galaleldin obaid     /  (0091) 9660439699
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi dear
customer,

Thank you very much for contacting us and giving us the opportunity to serve
you,

We are a baby shop company, we apologize for any inconvenience that may occur,
however, please re-share your full correct address with us to help you by
forwarding your problem to our team and we will do the required and deliver the
order as soon as possible.

We thank you for shopping with us. We look forward to more opportunities to be
at your service. Be Safe and Stay Healthy !!

Regards : Baby Shop

Arabic :-

مرحباً عزيزنا العميل ،

شكراً جزيلاً لك على تواصلك معنا ومنحنا
الفرصة لخدمتك ،

نحن شركة Babyshop ، نعتذر عن أي إزعاج قد يحدث ،
ومع ذلك ، يرجى إعادة مشاركة عنوانك الصحيح
بالكامل معنا لمساعدتك من خلال إعادة توجيه
مشكلتك إلى فريقنا وسنقوم بالمطلوب وتسليم
الطلب في أقرب وقت بقدر الإمكان.

نشكرك على التسوق معنا. نتطلع إلى المزيد من
الفرص لنكون في خدمتك. كن آمنا وحافظ على صحتك
!!

تحياتنا : babyshop

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi dear customer ,

Thank you so much for contacting us ,

We are babyshop company ,  We apologize for getting a scratched item .

Please share with us your full address and order number to help you by
forwarding your issue to our team and we will do our best to make sure it will
not happen again .

We thank you for shopping with us. We look forward to more opportunities to be
at your service. Be Safe and Stay Healthy !!

Regards: Babyshop

Arabic:-

مرحباً عزيزنا العميل ،

شكراً جزيلاً لتواصلك معنا ،

نحن شركة Babyshop ، نعتذر عن خدش خزانه التلفاز ،

يرجى مشاركة عنوانك الكامل ورقم الطلب معنا
لمساعدتك من خلال إعادة توجيه مشكلتك إلى
فريقنا وسنبذل قصارى جهدنا للتأكد من عدم
حدوثها مرة أخرى.

نشكرك على التسوق معنا. نتطلع إلى المزيد من
الفرص لنكون في خدمتك. كن آمنا وحافظ على صحتك
!!

تحياتنا : Babyshop