Subject: Arabic Language Test - Nasr Taha Hussein Ghanima
From: Nasr Taha Hussein Ghanima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 12:03:20 -0400

| | Foreign Language Screening Test

Name | Nasr Taha Hussein Ghanima     /  (0091) 8007958699    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are very pleased to contact you and give us the opportunity to serve you.
We really apologize for the trouble.

Regarding order number 12345678, the delivery team tried to reach you to deliver the order, but the given address is incorrect. Please give us the correct address so that it can be updated so that the delivery team can reach you and deliver the order.

Thank you for your dealings with us

My greetings,

customers service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are very pleased that you have contacted us and give us the opportunity to serve you .
We really apologize for the trouble.

Please provide us with a picture of the damaged product in order to be sent to the concerned team in order to arrange a date to receive the product and return it to the store and then give you an alternative product or return the amount to you.

Thanks for your trust in us

My greetings,

customers service.

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