Subject: English Language Test - Bhawna Ghugtyal
From: Bhawna Ghugtyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 02:58:49 -0400

| | Foreign Language Screening Test

Name | Bhawna Ghugtyal    /  (91) 8800826589    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi(customer name),

On behalf of my team i apologize for the issue with the order delivery,as per their update the delivery address you have provided is wrong.It's a humble request to you to please share the correct address .

Courier Partner will try their best to deliver the order to you as soon as possible after the address get update.

Regards
Bhawna Ghugtyal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi(customer name),

I'm sorry you had this experience. It's always important for us to address a company value here,e.g respond quickly to our customers.Your issue has been highlighted to the concern team on priority basis. Please allow team to get back to you with an effective and useful resolution to you.

Thank you for your time and patience.

Regards
Bhawna Ghugtyal

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