Subject: English Language Test - Antashia Fernandes
From: Antashia Fernandes <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 13:21:33 -0400

| | Foreign Language Screening Test

Name | Antashia Fernandes    /  (401107) 9820668757    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

Thank you for contacting Babyshop.

We apologize for the delay and inconvenience caused to you.

As per the update received to us, the delivery address mentioned by you is incorrect. We tried reaching you but could not connect.

Kindly update the correct address to avoid further delay or you may cancel the order after which we shall process full refund.

Do let us know for any further assistance.

Warm Regards.
Antashia Fernandes.
Customer Executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting Homebox

We sincerely apologize for the inconvenience caused to you.

The product will be immediately exchanged as the order falls under 30 days return policy. A follow email will be shared with you mentioning the date and time of pick and delivery of new TV cabinet.

In case of any further queries, please feel free to write back to us.

Thanks & Regards,
Antashia Fernandes.
Customer Executive.
Hometown.

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