Subject: English Language Test - Bhaskar Gangwal
From: Bhaskar Gangwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 06:23:32 -0400

| | Foreign Language Screening Test

Name | Bhaskar Gangwal    /  (91) 9772843867    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

I would like to inform you that your order was dispatched by us the day you have ordered it. Our shipping partners also tried to deliver your package but it was informed to us that the address you have mentioned in order was wrong so your package could not be delivered.

Your package has been returned to us back so i would request you to please provide your correct address so that we can resend your package at the earliest.

Looking for an early reply from you.

Thanking you,
XYZ,
Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

I am sorry for the inconvenience caused to you. I would request you to file a return request for the product from the app/website, where you have purchased the product. Our team team will reach to you within one to two days and will check the product, if they find the product is damaged they will take the product and you will get a refund in your bank account or how you have made the transaction.

If you want to buy a new TV cabinet i would request you to purchase it again from out website.

Thanking you,

XYZ,
Customer Support Executive

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