Subject: English Language Test - Ashish Jacob
From: Ashish Jacob <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 09:43:17 -0400

Foreign Language
Screening Test

Name

Ashish
Jacob    /  (+91) 9654908429    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sub: Status of recent order.

Dear Customer,

Hope you are doing well! Thank you for reaching out to us in concern to your
recent order.

As per your email I understand that you would like to know the status of your
order (hand bag), so I would like to inform you that, the order was shipped and
handed over to the courier company on the same day on which we had received the
order from you. But, as per the recent update from the courier, the address
provided for the delivery was incorrect, so I would like to request you to
please share your correct address so that we could update that with the courier
company and will try to redeliver your order as soon as possible. Also, if you
would be interested to receive a follow up for the same, then we would be happy
to do so for your convenience.

Hoping to hear from you with the updated address details and if you require any
further assistance, then you could always reach out to us.

Thanks and warm regards

Ashish Jacob

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Sub:
Product return or replacement.

Hi Abdul,

Hope you are doing well! Thank you for reaching out to us regarding your
concern.

As per your email I understand that the product (TV Cabinet) you have received
has visible damage and I really apologize for the inconvenience caused to you.
Let me assure you that I would be really happy to help you with a replacement
for your product as it falls under the replacement policy, but Mr. Abdul before
going ahead the replacement request there are few requirements that needs to be
validated as per the policy. Let me explain that to you so you could validate
those requirements from your end. Firstly, Mr. Abdul I would request you to
share with us the images of the damaged area or part, which should be clearly
visible in the images. Secondly, I request you to check your email, once the
installation was done you would have received an email with a job sheet PDF from
our installation team, so you have to send these you important requirements to
us via email on the same email and once we receive them, we would validate it
and then we will create a free of cost replacement for you.

I hope you would send these to us as soon as possible and if you need any
further assistance, then you could always reach out to us.

Thanks and warm regards

Ashish Jacob