Subject: Arabic Language Test - Joseph Alkanzy
From: Joseph Alkanzy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 May 2021 09:22:39 -0400

| | Foreign Language Screening Test

Name | Joseph Alkanzy    /  (0091) 9094402713    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valuable customer ..

We extremely sorry for the inconvenience .. It would be great If you kindly could send us your correct address so that we can resend the hand bag to you ..

Thanks and regards,

Customer care,
The bodyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Our dear customer ..

We are extremely sorry that you had to face such a thing .. But if it is convenient to you that we will replace it with a new cabinet and send our team to install it within 48 hours ..

Sorry again for the inconvenience.

Best regards,
Customer care,
Homebox

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