Subject: English Language Test - Mohd Yusuf
From: Mohd Yusuf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 09:34:10 -0400

| | Foreign Language Screening Test

Name | Mohd Yusuf    /  (+91) 7651980650    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all we have  to take apology to the customer and tell them to take photograph of that wrong courier and apply for SPF claim after giving all the relevant information within the time so that he can get relief.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | First of all we have to be apologised for the give your order too late just because of some issues courier partner were facing next it wil not repeat and for the concern to replace your order, kindly initiate thr return or replace so that our team will pick your order and arrange the replacement.

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