Subject: English Language Test - Mansi Baliyan
From: Mansi Baliyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 May 2021 05:37:45 -0400

| | Foreign Language Screening Test

Name | Mansi Baliyan    /  (251318) 8006949247    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear(Buyer Name),OH no.!
I  know that this has to be frustrating to you. I'm happy to help you.I looked up the tracking number and it appears that the (Amazon , DHL,etc) has not yet delivered your packag. call them at(provide phone number) as soon as you can and they can help you update your address.To save your time,I've provided you tracking number at the end of the message.Please let me know if I can help in any other way.
Thanks,(Mansi Baliyan),(Business name)-Tracking number: 123456780975438634

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear(Name)
Thank you for your email.we take customer satisfaction seriously and are glad to hear from you.
We are sorry that the TV cabinet did not meet you expectations.
From your email I understand that you would like a refund  rather that a different model.Please return the TV cabinet in this original package and we will promptly refund your purchase price.
Thanks,(Mansi Baliyan),(Business Name)

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