Subject: English Language Test - Jasneek Kaur
From: Jasneek Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 02:04:00 -0400

| | Foreign Language Screening Test

Name | Jasneek Kaur     /  (91) 8826278977    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thanks for your order,We really apologize for the delay in your order

This is to inform you that your hand bag was shipped by us on the same day you placed an order but your address from courrier department was wrongly updated so it was delayed

Your order will be delivered within in next 2-3 working days.

We hope you stay safe stay home.

Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for showing interest and for place an order We really apologize for the problem faced by you from our end.

Our techtian will visit in 1-2 working days at your place to check the product quality and it's scratches then accordingly we will take action further.

Thanks and regards,

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