Subject: English Language Test - Ayush Rawat
From: Ayush Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 15:50:49 -0400

| | Foreign Language Screening Test

Name | Ayush Rawat    /  (110099) 7017545533    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz

Greetings from abc!

We understand your concern regarding status of your order. Please be assured, we will definitely assist you with the same.

In regards to your concern, we would like to inform you that you have purchased one pqrs on the date of 10/5/21 which is already handed to courier company and it will be delivered to you within maximum 14 days so request you to kindly wait for the given time frame.

However, we request you to kindly confirm to us your address where you want to get your product delivered so that if it may be possible we can provide you the fast delivery of your product as you are our valuable customer of abc.

Regards,
Team abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings from Homebox!

We understand your concern that you tv cabinet is damaged. Please be assured, we will surely help you out in this matter.

In regards to your concern, we would like to inform you that we have taken your request to replace your tv cabinet. Also we have forwarded your case to our concerned team and they will contact you within 24-48 hours regarding delivering you a new tv cabinet. Once the product will be delivered to you than our installation team will reach at your place within 2-3 hours to get your tv cabinet installed.

Moreover, we regret the inconvenience caused to you for delivering you a damaged product but as you are our valuable customer so we are providing you a voucher of ₹500 which you are use to purchase any product from our application having amount more than ₹1000.

Your kind understanding will be highly appreciated.

Regards,
TEAM Homebox

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