Subject: English Language Test - Sanjay Singh Mehra
From: Sanjay Singh Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 13:56:54 -0400

| | Foreign Language Screening Test

Name | Sanjay Singh Mehra    /  (+91) 9999283144    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/mam
As I checked your order was confirmed but courier was not Delivered to your Door step.
Can I know your delivery address.
Sorry Sir/ Mam the Shipping address is not matched.Now You can cancelled the order and place this order again the refund will be get in your bank account as per the Company Policy.

Thank you
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
As we can check the Order will delived to you On xxxxxxday & it is installed on the same the .
If you facing any problem with the product. We will surely resolvod your problem as per the company policy.

Thanku you,
Homebox Team

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