Subject: English Language Test - Pranjal Pathak
From: Pranjal Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 12:22:29 -0400

| | Foreign Language Screening Test

Name | Pranjal Pathak     /  (0542) 9953196802    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz,

We are extremely sorry for this trouble happened here. As per the delivery team your order address is incorrect that's why we are unable to complete this delivery.
Also delivery boy tried contacting you so many time but you were unreachable.

Kindly revert us back with the correct address detail with the contact number where we can contact you in trouble.

Thanks and regards
Pranjal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are extremely sorry for this bad experience that you had with us.we never want our valuable customer to face such issue.
I have just forwarded your case in concern department.They will review your case and resolved this issue as early as possible according to your requirements.
Please don't worry you will get reverted with 24 hours

Thanks and regards
Pranjal
Homebox team

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