Subject: English Language Test - Suronthung Kithan
From: Suronthung Kithan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 08:54:06 -0400

Foreign Language
Screening Test

Name

Suronthung
Kithan    /  (110070) 7291889039
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi,
Customer

We understand that your order is taking time then you expected, however, we
would like to infrom you that we try to deliver your order, but your address
seems to be incorrect, so request you to share your correct address, so that we
can deliver in your address.

Regards

Xxxx

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,
Customer,

We apologise for the inconvenience caused to you, that the cabinet has too many
scratches, And we would like to infrom you that our team will be at your place
within 24 hours to look into the issue.

Regards

Xxx