Subject: English Language Test - Subrat Bala Jee
From: Subrat Bala Jee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 06:55:51 -0400

Foreign Language
Screening Test

Name

Subrat Bala
Jee    /  (+91) 8376064842    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear coustmer,

We really apologize for  the issue you are facing, the status of your order is
not delivered because of the incorrect address

Please  recheck your address or contact our  customer support .

Thanks

Stay home stay safe

Babyshop care

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We really apologize for this issue, As you are our valuable customer we will try
fix your problem as soon as possible  and your TV Cabinet that you purchased
last week will be replaced within 3 business days for any futher queries please
feel free to contact our customer support we're to help 24×7

Thanks

Stay home stay safe

Homebox team