Subject: English Language Test - Tanya Sinha
From: Tanya Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 05:09:26 -0400

| | Foreign Language Screening Test

Name | Tanya Sinha    /  (91) 9872786472    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I apologise that the bag you ordered could not reach you till now. I have checked and I can see that our courier partners had some confusion with your address. I request you to please update me with your address and contact contact number.
I assure you that you package will be delivered to you on a urgent basis, once you have updated me with your address.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am so sorry for the inconvenience caused to you due the scratches on the cabinet of the T.V set.
I will make sure that your T.V set is replaced/ refunded by us as soon as possible. Please update me whether you want a refund or a replacement for your order so that I can update my team with the same. I will make sure that it will be hassle free and as soon as possible.
Thanks

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