Subject: English Language Test - RAVI SINGH
From: RAVI SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 04:54:46 -0400

Foreign Language
Screening Test

Name

RAVI
SINGH    /  (98098) 09456    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

I would like to inform you that order has been dispatched already from our
end.

As per the update from courier, address was incorrect.

So I request you to please share your complete address with landmark and
alternate contact number so that we can share it courier.

Thank you for contacting us.

Regards,

Customer service team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

I am sorry for the inconvenience caused to you.

Please share the images of the product so we can check it and can help you with
the best possible resolution.

Thank you for contacting us.

Regards,

Customer service team