Subject: English Language Test - Asha Panwar
From: Asha Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 04:11:04 -0400

Foreign Language
Screening Test

Name

Asha
Panwar    /  (+91) 8368627065    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

I hope you and your family is safe and well in this pandemic situation. The
courier company tried to deliver your order of hand bag but the address given
was incorrect due to which deliver was unsuccessful.

We request you to send your address again so we can deliver your product within
next 2 working days.

We apologize for the inconvenience caused.

Thank You

Regards,

Customer Executive.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear customer,

I hope you and your family is safe and well in this pandemic situation.

We apologize for the inconvenience caused to you. We will replace your cabinet
with a new one within next 2 working days. A team will be sent to your house to
replace your cabinet with new one and install it.

Thank You

Regards,

Customer Executive.