Subject: English Language Test - Aakash Sharma
From: Aakash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 03:57:48 -0400

| | Foreign Language Screening Test

Name | Aakash Sharma    /  (+91) 8445311311    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir we dispatched your order as per your order. But our courier service found that the address you mentioned was wrong so we are unable to deliver so sir please recheck your address your preferred for delivery.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir As the team installed your cabinet already it will not be replaced as it's against our policies . It's too late to replace it sir sorry for the inconvenience.

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