Subject: English Language Test - Shalakha Dalania
From: Shalakha Dalania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 12:56:39 -0400

| | Foreign Language Screening Test

Name | Shalakha Dalania     /  (+91) 9031510794    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from babyshop!

Thank you for shopping with us, we regret the inconvenience caused to you as we value our customers and your satisfaction is our first priority .
As per your query regarding the status of your order. We are happy  to inform that your order has already been dispatched from the  merchant but your delivery valet is not able to deliver it to you due to the wrong address mentioned while placing the order.

For tracking your order status , please visit My Order section and edit or  change your address from there. For more help, please customer service section.

Your bag of happiness is on your way. Keep shopping and stay indoor.

Best Regards
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Company Logo

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Hola from Homebox!

Thank you for reaching us out. We regret the inconvenience caused to you. As per our return and refund policy, we cannot refund the money but your TV cabinet have 1 year warranty, so we are initiating the replace order.

We request your kind patience as soon you will receive the message for scheduling your replacement order, you can also place a replace order from my Order section.

For more help, please call at 0000000000 or write us at customercare@...........com.

Stay indoor and stay safe!

Best Regards
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Company logo

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